/ 2025
UX/UI
[Total Wireless]
Simplifying Plan Management: An AI-Powered Solution
Simplifying Plan Management: An AI-Powered Solution
A conceptual exploration of how AI agents could transform the Total Wireless customer experience — proactively matching users to the right plans, automating changes, and reducing churn before it happens.
A conceptual exploration of how AI agents could transform the Total Wireless customer experience — proactively matching users to the right plans, automating changes, and reducing churn before it happens.
A conceptual exploration of how AI agents could transform the Total Wireless customer experience — proactively matching users to the right plans, automating changes, and reducing churn before it happens.
[where we started]
[where we started]
[where we started]
Total Wireless customers frequently miss payments, churn at high rates, and remain on plans that don't reflect actual usage. Without visibility into behavior, plans go misaligned — leading to overpayment, underutilization, and ultimately, cancellation.
Total Wireless customers frequently miss payments, churn at high rates, and remain on plans that don't reflect actual usage. Without visibility into behavior, plans go misaligned — leading to overpayment, underutilization, and ultimately, cancellation.
Total Wireless customers frequently miss payments, churn at high rates, and remain on plans that don't reflect actual usage. Without visibility into behavior, plans go misaligned — leading to overpayment, underutilization, and ultimately, cancellation.
[the framework]
[the framework]
[the framework]
An AI agent layer that sits between usage data and the customer — continuously monitoring behavior, flagging misalignment, and surfacing the right plan at the right moment. Acting early rather than reactively: recommending, nudging, and where appropriate, automating the switch.
An AI agent layer that sits between usage data and the customer — continuously monitoring behavior, flagging misalignment, and surfacing the right plan at the right moment. Acting early rather than reactively: recommending, nudging, and where appropriate, automating the switch.
An AI agent layer that sits between usage data and the customer — continuously monitoring behavior, flagging misalignment, and surfacing the right plan at the right moment. Acting early rather than reactively: recommending, nudging, and where appropriate, automating the switch.
[the results]
[the results]
[the results]
A conceptual study with a clear signal: aligning plans to real usage patterns projects meaningful reductions in payment failures and churn, alongside a customer experience rooted in trust rather than confusion.
A conceptual study with a clear signal: aligning plans to real usage patterns projects meaningful reductions in payment failures and churn, alongside a customer experience rooted in trust rather than confusion.
A conceptual study with a clear signal: aligning plans to real usage patterns projects meaningful reductions in payment failures and churn, alongside a customer experience rooted in trust rather than confusion.
Based in Toronto,
Working Worldwide
Have an idea? Let's chat
Based in Toronto,
Working Worldwide
Have an idea? Let's chat
[Total Wireless]
Simplifying Plan Management: An AI-Powered Solution
/2025
UX/UI